Garant bank wins Gold in the First Impression category of the CX Banking Index

Garant bank has been recognized as one of the leaders in customer experience, earning the Gold Award in the First Impression category based on the results of the comparative CX Banking Index study.

This category evaluates the first impression a user receives when interacting with a bank’s mobile application — from interface convenience and navigation speed to the intuitiveness of key functions. The high expert score confirms that the Garant bank app provides customers with a comfortable and seamless entry into the bank’s digital ecosystem.

The CX Banking Index is a respected comparative study assessing the quality of customer experience in mobile banking apps, including interface analysis, user scenarios, digital service standards, and transaction efficiency.

The event included a presentation of the rating results, an award ceremony honoring industry leaders, and a networking session for banking professionals.

This award serves as an important indicator that our strategic focus on simplicity and digital convenience is delivering meaningful results. Garant bank will continue to enhance the customer experience so that every user feels confident and comfortable from the very first interaction.